Company Logo

FREQUENTLY ASKED QUESTIONS

  • Product Care

    Please remember our products are handcrafted, not mass produced by machinery; their longevity will benefit from being cared for in the most delicate manner possible.

    Washing

    Our linen is 100% cotton and should be warm gentle machine washed at a maximum of 40 degrees. Whites should be washed separately from coloured fabrics. Do not bleach. Bleaching and harsh detergents could damage the embroidery. Wash duvet covers inside out.

    Drying

    Line drying in fresh air is recommended. Fold when removing from the line to minimise creasing. Our products can be tumble dried at a low heat setting.

    Ironing

    Use a warm iron, or the cotton setting on your iron. Best results are obtained by ironing linen while still slightly damp with a steam iron. If the fabric is too dry, spray with a little water before ironing. Iron on the reverse side of embroidery or inside out to protect the embroidery.

    Drycleaning

    Indian Summer Linen products are dry cleanable.

    Storage

    Linen should be thoroughly dry before storage as it can be prone to mildew if stored damp. Ensure your linen is kept in a cool dry place away from direct sunlight.

  • How long will my order take to reach me?
    Your order will be dispatched following your payment being processed, usually within 48 hours of your order being received. Orders are shipped via courier.
  • Can I order product no matter where I live?

    Yes. Indian Summer Linen is an on-line business and is happy to ship items to you regardless of where you might be. Please “contact us” so that we can advise of your shipping options and costs.

  • Can I get a design with a different thread colour?

    Yes. You may change the thread colour to any of the embroidery thread colours you see on any products on the website. The product will need to be made especially for you, so your order will take approximately 6-8 weeks to arrive. Please “contact us” so that we can arrange the design in the colour that you require.

  • Can I order a specific design?

    Yes. We can offer a bespoke design service. Bespoke designs have to be quoted on a per item basis which will be reflective of the complexity of your design requirements. Your bespoke designed items will take approximately 6-8 weeks to arrive. Please see our bespoke page for further details and please “contact us” so that we can arrange your bespoke designed items

  • Can I order linen for a bed size that is not specified?
    Yes. Please see the above question pertaining to bespoke designs.
  • How is the product made?

    Our 100% cotton is 100% handcrafted by women from two Bengali villages. Some items can take up to six to eight weeks for them to complete.

  • Is the fabric 100% cotton?

    Yes, the cotton is 100% natural cotton.  Tested and certified by New Zealand Wool Testing Authority Ltd (NZWTA)

  • What are the sizes of the linen?
    • Cot duvet cover 100cm x 130cm
    • Cot pillowcases 60cm x 35cm
    • Cot sheets to fit mattress 69cm (w) x 130cm (l) x 15cm (thick)
    • Baby wraps 90cm x 90cm
    • Single duvet cover 140cm x 210cm
    • Queen duvet cover 210cm x 210cm
    • King duvet cover 245cm x 210cm
    • Tablecloths 150cm x 250cm
    • Hand towels 39cm x 61cm
    • Single flat sheets 180cm x 265cm
    • Single fitted sheets 91cm x 190cm x 40cm (D)
    • Queen flat sheets 245cm x 265cm
    • Queen fitted sheets 152cm x 203cm x 40cm (D)
    • King flat sheets 275cm x 265cm
    • King fitted sheets 275cm x 265cm x 40cm (D)
  • What is the thread count of the linen?

    All Indian Summer Linen Ltd linen is 100% cotton (tested by NZWTA).  The thread count of the linen is:

    • Duvet covers, sheets and pillowcases      234 thread count
    • Tablecloths and napkins                            146 thread count
    • Baby blankets                                                375 thread count
  • Am I a rural delivery?

    If you are not sure if you live in a rural delivery area please contact us and we will advise.  Please note that we will check prior to sending so if you have paid the wrong shipping charge you will be requested to pay the correct amount prior to shipping.

  • Do you deliver to private bags and post office boxes?

    No sorry, our courier company does not delivery to private bags or post office boxes.  Please supply a street address.

Support & Legal

  • Frequently Asked Questions
    • Product Care

      Please remember our products are handcrafted, not mass produced by machinery; their longevity will benefit from being cared for in the most delicate manner possible.

      Washing

      Our linen is 100% cotton and should be warm gentle machine washed at a maximum of 40 degrees. Whites should be washed separately from coloured fabrics. Do not bleach. Bleaching and harsh detergents could damage the embroidery. Wash duvet covers inside out.

      Drying

      Line drying in fresh air is recommended. Fold when removing from the line to minimise creasing. Our products can be tumble dried at a low heat setting.

      Ironing

      Use a warm iron, or the cotton setting on your iron. Best results are obtained by ironing linen while still slightly damp with a steam iron. If the fabric is too dry, spray with a little water before ironing. Iron on the reverse side of embroidery or inside out to protect the embroidery.

      Drycleaning

      Indian Summer Linen products are dry cleanable.

      Storage

      Linen should be thoroughly dry before storage as it can be prone to mildew if stored damp. Ensure your linen is kept in a cool dry place away from direct sunlight.

    • How long will my order take to reach me?
      Your order will be dispatched following your payment being processed, usually within 48 hours of your order being received. Orders are shipped via courier.
    • Can I order product no matter where I live?

      Yes. Indian Summer Linen is an on-line business and is happy to ship items to you regardless of where you might be. Please “contact us” so that we can advise of your shipping options and costs.

    • Can I get a design with a different thread colour?

      Yes. You may change the thread colour to any of the embroidery thread colours you see on any products on the website. The product will need to be made especially for you, so your order will take approximately 6-8 weeks to arrive. Please “contact us” so that we can arrange the design in the colour that you require.

    • Can I order a specific design?

      Yes. We can offer a bespoke design service. Bespoke designs have to be quoted on a per item basis which will be reflective of the complexity of your design requirements. Your bespoke designed items will take approximately 6-8 weeks to arrive. Please see our bespoke page for further details and please “contact us” so that we can arrange your bespoke designed items

    • Can I order linen for a bed size that is not specified?
      Yes. Please see the above question pertaining to bespoke designs.
    • How is the product made?

      Our 100% cotton is 100% handcrafted by women from two Bengali villages. Some items can take up to six to eight weeks for them to complete.

    • Is the fabric 100% cotton?

      Yes, the cotton is 100% natural cotton.  Tested and certified by New Zealand Wool Testing Authority Ltd (NZWTA)

    • What are the sizes of the linen?
      • Cot duvet cover 100cm x 130cm
      • Cot pillowcases 60cm x 35cm
      • Cot sheets to fit mattress 69cm (w) x 130cm (l) x 15cm (thick)
      • Baby wraps 90cm x 90cm
      • Single duvet cover 140cm x 210cm
      • Queen duvet cover 210cm x 210cm
      • King duvet cover 245cm x 210cm
      • Tablecloths 150cm x 250cm
      • Hand towels 39cm x 61cm
      • Single flat sheets 180cm x 265cm
      • Single fitted sheets 91cm x 190cm x 40cm (D)
      • Queen flat sheets 245cm x 265cm
      • Queen fitted sheets 152cm x 203cm x 40cm (D)
      • King flat sheets 275cm x 265cm
      • King fitted sheets 275cm x 265cm x 40cm (D)
    • What is the thread count of the linen?

      All Indian Summer Linen Ltd linen is 100% cotton (tested by NZWTA).  The thread count of the linen is:

      • Duvet covers, sheets and pillowcases      234 thread count
      • Tablecloths and napkins                            146 thread count
      • Baby blankets                                                375 thread count
    • Am I a rural delivery?

      If you are not sure if you live in a rural delivery area please contact us and we will advise.  Please note that we will check prior to sending so if you have paid the wrong shipping charge you will be requested to pay the correct amount prior to shipping.

    • Do you deliver to private bags and post office boxes?

      No sorry, our courier company does not delivery to private bags or post office boxes.  Please supply a street address.

  • Terms & Conditions

    • In these terms and conditions, “we” “us” and “our” refers to Indian Summer Linen Limited.  Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. 

      We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

      Product Descriptions

      1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate.  Where we become aware of any misdescription, we reserve the right to correct any error or omission. 
      2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

       

      Product Orders

      1. Our products are for sale to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
      2. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
      3. All prices are in New Zealand Dollars (NZD) and are inclusive of GST.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. 
      4. Packaging and postage is an additional charge, calculated at time of purchase.
      5. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with that information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
      6. We undertake to accept or reject your order within four (4) days.  If we have not responded to you within four (4) days, your offer is deemed to have been rejected.  We are not required to give reasons for rejecting your offer to purchase, however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
      7. Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
      8. Delivery of your ordered product/s will be as set out on our website.  Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page. 
      9. All risk of loss or damage to the goods passes to you as soon as we have despatched the goods.

       

      Our Bespoke Linen Service

      1. Our Bespoke Linen Service is provided to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
      2. All prices are in New Zealand Dollars (NZD) and are inclusive of GST.  We will provide a quotation for bespoke goods in the course of communicating with you regarding your requirements. We undertake to fulfil your order at the quoted price if your order is confirmed within seven (7) days of the quotation being sent to you. 

       

      Order Cancellation Due To Error

      1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction.  Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

       

      Product Returns

      We undertake to replace any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our “contact us” webpage to arrange their return. The goods will not be deemed faulty if they have not been cared for in compliance with the care instructions on our website, the care instructions on the product, and/or the care instructions packaged with the product when they were despatched.

      1. We undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within fourteen (14) days of purchase. However, we will not provide any refund of such purchase.  If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
      2. If we are unable at the time of return to replace or exchange returned goods within fourteen (14) days, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

       

      Intellectual Property Rights

      1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
      2. All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
      3. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property.  If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.  Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
      4. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

       

      Site Access

      1. When you visit our website, we give you a limited licence to access and use our information for personal use.
      2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.
      3. Except as permitted under the CopyrightAct 1962, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
      4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

       

      Hyperlinks

      1. This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
      2. Linking our website is not permitted.  We reserve the right to serve you with notice if we become aware of such linking.

       

      Website Security:

      1. Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you the best customer experience possible.  You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site. 
      2. All online purchases with us take place in a secure environment utilising the latest security technology.
      3. Credit card details are encrypted to ensure your transactions with us are private and protected as they travel over the Internet. Your payment details are held in an encrypted format until we process your order.
      4. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
      5. If you are still not comfortable with shopping online, but would like to order some of our product, please email us to place an order.

       

      Disclaimers

      1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
      2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. 
      3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
      4. From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders.  Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

       

      Limitation of Liability

      1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.
      2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied.

       

      Indemnity

      1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

       

      Force Majeure

      1. If a Force Majeure event causing delay continues for more than twenty eight (28) days we may terminate this Agreement by giving at least seven (7) days’ Notice to you.  “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

       

      Jurisdiction

      1. These terms and conditions are to be governed by and construed in accordance with the laws of New Zealand and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in New Zealand and you agree to submit to the jurisdiction of those Courts.
      2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

       

      Please direct all enquiries to the following:

      Address: P O Box 913, Cambridge 3450

      Email: info@indiansummerlinen.com

  • Shipping & Returns

    • Shipping

      Indian Summer Linen uses national and international couriers to ensure that you receive your ordered products as soon as possible. Your order will be sent following the processing of your credit card payment, and will usually be dispatched within two working days.

      You will be advised of the dispatch of your ordered items via e-mail and provided with a courier tracking number, so that you can see your order making its way to you via the internet.

      Please see our Terms and Conditions for further information regarding product orders.

       

      Product Returns/Refunds/Exchange

      We take pride in the quality of our 100% handcrafted products but appreciate that there may be occasions where returns or exchanges are required. Please note the following:

      1. Should you receive any item that is faulty or is in a damaged condition, please notify us via our “contact us” webpage to arrange their return.
      2. We will exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within fourteen (14) days of purchase. The return of undamaged and unused goods for exchange will be at your cost and risk.
      3. Please note that, whilst we will exchange undamaged and unused items you have ordered, as referred to above, we do not provide refunds on purchases.
      4. If we are unable at the time of return to replace or exchange returned goods within fourteen (14) days, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges in relation to faulty or damaged items.
      5. Please see our Terms and Conditions for further information regarding product orders, returns, refunds, and exchanges.
      6. Send your item to the address above
  • Privacy Policy

    • Our compliance with privacy legislation is set out in our Privacy Policy below:

      Section 1 - What do we do with your information?

      When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, delivery address and email address.

      When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

      With your permission, we may also send you emails about our store, new products and other updates.

      Section 2 - Consent

      How do you get my consent?

      When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

      If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

      How do I withdraw my consent?

      If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at any time, by contacting us via our “contact us” webpage.

      Section 3 - Disclosure

      We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

      Section 4 - Third-party services

      In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services that they provide to us.

      However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.

      In particular, remember that certain providers may be located in, or have facilities that are located in, a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

      Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

      When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

      Section 5 - Security

      We undertake to take all due care with your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

      If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

      Section 6 - Cookies

      Like many websites, we use "cookies." Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. We use persistent, identifying cookies to remember your information and to link your activities to you. While you can take steps to warn off, block or disable cookies, if you do, the Service may not function and appear as we have designed it. Nonetheless, if you want to take these steps, you can do so by following the instructions associated with your browser. Our cookies do not collect Personally Identifiable Information that you provide to us during the registration process, but they do collect other information such as the following:

      1. the domain name and host from which you access the Internet and the Internet address of the site from which you direct-linked to ours;
      2. the date and time you access the site and pages you visit;
      3. your computer's IP address and information about its operating system, platform and the web browser type and version you use;
      4. demographic and other non-personally identifiable profile information about you; and
      5. information to combat fraud or misuse.