FREQUENTLY ASKED QUESTIONS
Please remember our products are handcrafted, not mass produced by machinery; their longevity will benefit from being cared for in the most delicate manner possible.
Our linen is 100% cotton and should be warm gentle machine washed at a maximum of 40 degrees. Whites should be washed separately from coloured fabrics. Do not bleach. Bleaching and harsh detergents could damage the embroidery. Wash duvet covers inside out.
Line drying in fresh air is recommended. Fold when removing from the line to minimise creasing. Our products can be tumble dried at a low heat setting.
Use a warm iron, or the cotton setting on your iron. Best results are obtained by ironing linen while still slightly damp with a steam iron. If the fabric is too dry, spray with a little water before ironing. Iron on the reverse side of embroidery or inside out to protect the embroidery.
Indian Summer Linen products are dry cleanable.
Linen should be thoroughly dry before storage as it can be prone to mildew if stored damp. Ensure your linen is kept in a cool dry place away from direct sunlight.
How long will my order take to reach me?Your order will be dispatched following your payment being processed, usually within 48 hours of your order being received. Orders are shipped via courier.
Can I order product no matter where I live?
Yes. Indian Summer Linen is an on-line business and is happy to ship items to you regardless of where you might be. Please “contact us” so that we can advise of your shipping options and costs.
Can I get a design with a different thread colour?
Yes. You may change the thread colour to any of the embroidery thread colours you see on any products on the website. The product will need to be made especially for you, so your order will take approximately 6-8 weeks to arrive. Please “contact us” so that we can arrange the design in the colour that you require.
Can I order a specific design?
Yes. We can offer a bespoke design service. Bespoke designs have to be quoted on a per item basis which will be reflective of the complexity of your design requirements. Your bespoke designed items will take approximately 6-8 weeks to arrive. Please see our bespoke page for further details and please “contact us” so that we can arrange your bespoke designed items
Can I order linen for a bed size that is not specified?Yes. Please see the above question pertaining to bespoke designs.
How is the product made?
Our 100% cotton is 100% handcrafted by women from two Bengali villages. Some items can take up to six to eight weeks for them to complete.
Is the fabric 100% cotton?
Yes, the cotton is 100% natural cotton. Tested and certified by New Zealand Wool Testing Authority Ltd (NZWTA)
What are the sizes of the linen?
- Cot duvet cover 100cm x 130cm
- Cot pillowcases 60cm x 35cm
- Cot sheets to fit mattress 69cm (w) x 130cm (l) x 15cm (thick)
- Baby wraps 90cm x 90cm
- Single duvet cover 140cm x 210cm
- Queen duvet cover 210cm x 210cm
- King duvet cover 245cm x 210cm
- Tablecloths 150cm x 250cm
- Hand towels 39cm x 61cm
- Single flat sheets 180cm x 265cm
- Single fitted sheets 91cm x 190cm x 40cm (D)
- Queen flat sheets 245cm x 265cm
- Queen fitted sheets 152cm x 203cm x 40cm (D)
- King flat sheets 275cm x 265cm
- King fitted sheets 275cm x 265cm x 40cm (D)
What is the thread count of the linen?
All Indian Summer Linen Ltd linen is 100% cotton (tested by NZWTA). The thread count of the linen is:
- Duvet covers, sheets and pillowcases 234 thread count
- Tablecloths and napkins 146 thread count
- Baby blankets 375 thread count
Am I a rural delivery?
If you are not sure if you live in a rural delivery area please contact us and we will advise. Please note that we will check prior to sending so if you have paid the wrong shipping charge you will be requested to pay the correct amount prior to shipping.
Do you deliver to private bags and post office boxes?
No sorry, our courier company does not delivery to private bags or post office boxes. Please supply a street address.